Frequently Asked Questions

1) Who can use ISM Fundraising Platform?

a. The platform has been customized to help schools raise funds for specific needs or organizations within the school. This platform gives the school’s community a means of providing financial assistance for various causes.

2) What are the advantages of ISM TimeToFundraise Platform? 

a. There are several advantages to our fundraising platform. Unlike similar platforms that may limit your ability to raise funds for your cause, our platform is YOURS. You control the number of campaigns set up, what they are set up for, and who you want to see the campaign. Our platform is professionally designed and updated constantly with you in mind. Lastly, we are safe. Rest assured that all donations processed though us are 100% safe and secure. We maintain the highest security standards, all with you in mind.

3) What are the costs to use the ISM TimeToFundraise Platform?

a. We aim to offer top notch online fundraising solutions for low costs. There is a monthly recurring fee which covers our costs for maintaining and updating the software. However, you have unlimited use of the platform.

4) Can I have more than one campaign? 

a. Yes, Create up to as many fundraising campaigns as needed for your organization. School events, family emergencies, sports teams, building funds, technology upgrades, etc. These are all great uses for your fundraising platform.

5) How do I get help with my campaign?

a. Need assistance with your campaign? No problem, we are here to help! Email us at support@metromerchantservices.com or call us at 800-771-3719 to receive your expert advice today!

6) Do I need to have a Facebook, Twitter, and/or Google Plus accounts?

a. No, you do not need to have social media accounts to sign up for a campaign. However, it is strongly recommended that you do utilize these tools for marketing purposes.

7) When will I receive the funds that I raised?

a. We operate on a batch/settlement basis. This means that you will receive the funds you raised as donations are made, the batches are closed automatically using our Metro Payment Gateway. Funds are generally deposited within 24 to 48 hours.

8) Can donors give anonymously to my cause?

a. Absolutely donors may choose to donate to your cause anonymously. Donors are prompted with this option on the donations form.

9) Is it Safe?

a. Our fundraising platform uses a safe, secure PCI compliant payment processing gateway. It is secured using payment encryption technology.

10) How will I know if someone donates?

a. You will receive an email notification each time a donation is made to your campaigns or you can choose to have daily/weekly reports sent to your email. Online reporting is always available to you.

11) Can I export the information of my donors?

Yes. All donation activity is stored in the gateway and can be easily exported to an excel spreadsheet.

Interested?

Click here to fill out an information form